FAQ
❓ Frequently Asked Questions (FAQ)
We’ve gathered some of the most common questions from our customers. If you still need help, don’t hesitate to reach out.
💍 PRODUCTS & CUSTOMIZATION
Are your pieces made with real gold?
Yes — we only use solid gold (10K, 14K, 18K) and genuine gemstones.
Can I request a custom design or engraving?
Absolutely. We welcome custom and personalized orders. Contact us with your request via our contact page or email.
Are your items hypoallergenic?
Yes — our solid gold pieces are nickel-free and safe for sensitive skin.
Do your pieces come in gift packaging?
Yes — all items are packaged in elegant, hygienic gift boxes and pouches.
📏 SIZING & ORDERS
How can I find my ring size?
We provide a Ring Size Guide. If you need help, we’ll gladly assist you before production.
Can I track my order?
Yes — once your order ships, you’ll receive a tracking number by email.
🔁 RETURNS & EXCHANGES
Do you accept returns or exchanges?
Yes, we accept returns and exchanges within 14 days on non-custom items. The item must be unused and in its original condition.
What items are not returnable?
Custom-made or personalized items cannot be returned unless defective.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos. We'll take care of the issue immediately.
📩 CONTACT
How can I contact you?
Email us at info@iseajewelry.com or use the form on our Contact Us page. We typically respond within 24 hours.
💛 Thank you for trusting ISEA Fine Jewelry. We're here to help every step of the way.